Theatre Junction GRAND Audience Services Manager & Volunteer Coordinator

Theatre Junction GRAND, Calgary's culturehouse for contemporary live arts, is looking for an enthusiastic Audience Services Manager & Volunteer Coordinator with strong attention to details, problem solving and organizational skills.

Audience Services Manager responsibilities:
- Ensure the highest level of customer service by all Front of House staff for all events
- Recruit, hire, train, schedule, and supervise Front of House staff
- Distribute Front of House reports to all staff daily
- Receive and respond to box office emails, phone calls and redirect to appropriate staff members
- Be able to communicate confidently about the season shows to patrons
- Maintain all patron records notes and special requirements
- Track, process orders, and deliver season passes and tickets as required
- Keep box office clean, organized, and stocked with required paperwork for ticket purchases and daily operations
- Manage and direct all phone and in person ticket sales and inquiries
- Stock counters with marketing materials daily
- Ensure appropriate back up for box office during breaks, meetings, and vacation days

Accounting & Sales Reports:
- Count and balance float
- Print debit balance reports daily

Volunteer Coordinator
- Foster a strong team relationship which emphasizes teamwork and communication
- Build strategic relationships with various volunteer community partners who support the arts
- Maintain regular communication with volunteers

- Excellent communication and interpersonal skills
- Proficient in Microsoft Office, Outlook, and Excel
- Knowledge of Theatre Manager would be an asset
- Database management & research is an asset
- Cash handling & credit card and debit processing experience
- Knowledge of the arts community and live theatre

If you're interested in working for Theatre Junction GRAND - Calgary's culturehouse for contemporary live arts as an Audience Services Manager & Volunteer Coordinator please send your resume to:

Attn: Mandy Etienne

Theatre Junction GRAND
608 1st Street SW
Calgary, AB


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